1. Acceptance of Terms
By using Memento or any related services, you agree to comply with these Terms of Use. Memento reserves the right to update or modify these Terms at any time, and your continued use of the platform constitutes your acceptance of any changes.
Using Our Platform
You may explore Memento and Unfound freely without needing to register an account. However, by interacting with our features (e.g. voting, purchasing a drop, or joining a project), you agree to follow these terms:
You must be at least 13 years old to use the site.
You may not use the site in any way that causes harm, disruption, or violates applicable laws.
3. Drops and Purchases
Our drops are limited and exclusive, created under our A1 model or via collaborations.
All purchases are final unless stated otherwise (see refund section).
Resale of physical artwork is allowed, but you may not duplicate or counterfeit our products.
Some drops include a prize or reward, which will be transferred to the person who finds or activates it (as described in each case).
4. The Golden Frame
The Golden Frame is a free experience open to everyone. Each Golden Frame includes:
A meaningful artwork created to spark emotion
A hidden reward or prize, which can be unlocked by discovering or activating it
To access enhanced features or join future Golden Frame experiences, users may need to purchase a drop or join Memento.
5. Collaboration
You may contact us to propose a collaboration – whether as a featured drop, artist, brand, or talent. All partnerships are considered individually, and entering a discussion does not guarantee acceptance or participation.
6. Intellectual Property
All content on the Memento platform – including artwork, text, branding, and design – is the property of Memento or its creators.
The Memento logo is a protected element of our brand identity. The ™ symbol indicates our claim to the logo as a trademark. It may not be copied, modified, distributed, or used in any way without prior written consent from Memento. We kindly ask that the logo is only associated with official Memento projects and communications, ensuring it always represents our brand accurately and respectfully.
You may not copy, reproduce, or redistribute any content without permission.
User votes, interactions, and feedback may be used internally to shape future drops or content.
7. Refunds and Returns
All sales are final due to the limited and custom nature of our drops.
Exceptions:
If a product arrives damaged or a QR code fails to activate, we may offer a replacement or refund.
Any request must be made within a reasonable time and include proof.
8. Limitation of Liability
Memento is not responsible for:
Lost or stolen drops
User mistakes in purchasing or redeeming a drop
Service interruptions caused by third-party providers (e.g. Shopify, Gelato, Drop Space)